Picking the Best Plan in Mobile Phones

telecommsEveryone uses the phone today, mostly the smart phone as this is what attracts everyone. The technology used in developing the smart phone allows people to work and have fun directly on their mobile device, without having to use the personal computer or the laptop. The smart phones can now successfully replace the laptop or the computer, as you can now use the phones for more than just talking – you can send emails, create documents, presentations or drawings, you can access cloud platforms or you can watch movies.

However, for all this to be possible, you need to have the best plan for talk, data and text and this could be done only if you find the right provider for your telecom needs. For your business needs or for your personal use, the procedure of finding this is the same, as all you have to do is focus on what’s more important for you in this whole process.

This being said, let’s see what you need to do to get the best phone plan.



Finding the Provider

For finding the right phone provider, you’ll need to make an online research among your local telecommunication system providers. You could also try with the telecom companies that are specialized in offering phone plans that can provide hidden phone numbers if you’re looking to call on a secure line, but it would be easier if you’ve had a list prior to knowing what to look for.


Comparing and Choosing the Plan

Some telecom companies that are specialized in offering mobile phone plans will also allow you to buy a smart phone at a lower price. This is usually coming with a contract attached to it – you’ll have to get a certain plan to be able to use the promotional price for the phone, and you’ll have to stay with them for a certain period of time. They usually use a one year period or two years period. The longer the contract period, the lower the price for the smart phone will be.

You’ll have to know what are the rated for each month – it could come with a contract, but you pay the rates monthly, so you’ll need to know them. You will also need to know what is included in that rate – do you pay just for the services provided or do you also pay for the phone that you have acquired (if you did).telecommunications-400x212

You will also need to know what charges there are and if there are up front charges, one time charges or services charges. Some providers will take a fee for offering different call features, and you’ll need to know this before deciding. It’s important if you pay for call display, voice mail or call waiting services. You’d better find one provider that offers these services for free.

If you choose the same provider as your other telecom services, you need to ask if any of them will be changed – the TV broadcast, the wireless service, the internet access and so on. It’s also important to know if you can change the features of the package or the package itself at a later time and what are the charges for this.

Outsourcing the Customer Center Services

telecomfeatureIt has become a trend now for many companies to outsource their customer center needs. It’s easier to handle things and a third party will be responsible for managing the number of people needed to work in this environment.

That’s how the contact centers have appeared and before you hire one for your use, you’ll need to know what this actually means and how you can make the right choice in this area.


Know Your Needs

This is the most important aspect that you have to take into consideration before hiring a third party to take care of your customer center service. You’ll need to know if you need a 24/7 type of service, or if all you need from them is to answer the emails, chat online with the customers from your website or schedule different appointments.


References and Former Clients

Each of those specialized companies who offer customer support services for lease will have a portfolio, so you need to ask them about former clients before hiring them. This will give you the opportunity to talk with several of their former clients and ask them if they would recommend you the same company that they have used. Based on their evaluation, you’ll be able to take an informed decision.

Specialists call this the proven track records, and if they can sustain their words with good recommendations, then you can consider hiring them for your company’s needs.



Requirements

When you plan to hire someone, make sure that they have the staff and the technology to take care of your customer service needs. You might need specific technology, specific language skills or prerequisite experience in the domain of your activity. It’s also important that the people working there should fit into your company as a whole, as you’re giving away a large part of your activity – outsourcing is easier, but it can also be complicated if those responsible don’t understand the needs of your business.


Database

It’s also important that they’re able to manage the customer data base that you have. The contact center that you choose needs to have the possibility to integrate customer support into your CRM – this will allow you to gain a better understanding of the customers that come to you, along with other requirements.


Social Media Integration

telecomThey should also offer you support for social media. Experience has proven that those customers who don’t have their comments answered to in a certain time, they’ll move their loyalty to the competitors – there is always someone who offers the same services as you do and maybe at a better price or in better conditions.


Procedures and Security

Before hiring them, you’re going to need to discuss the procedures and the security measures that they have in place for their location. It’s extremely important for your data and information to be protected, because it’s a big part of our activity that you outsource to them. The redundancy and security of their processes and technologies is important, so you’ll need to ask them about this too.

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Tips for Choosing Your Telecom Consultant

IT-Telecom-ProfessionalsDo you know what a telecom consultant is? He is that person that will help you with evaluation and managing the needs in telecommunication for your company, while making recommendations for any necessary upgrades or newer technology that needs to be employed. A specialist in this area will help you in saving some money and maximizing the use of your communication systems.

Employing a good telecom consultant will end up in receiving professional data and voice expertise, network knowledge and technical abilities along with good ideas for solving your telecom problems.

That’s why you’ll need to be able to choose a good specialist in this area, and we’ve got exactly what you need. Here is what you have to pay attention to – the experience, the references and the fees.


The Experience

First of all, you’ll need to check the website of your potential consultant. This should give you a basic idea about how long have they been practicing this. You need to find someone who fits your requirements in terms of size and needs for your own business. You also need to ask them about what areas are they experienced in. some will have a specialization in data and network systems, while others could provide VoIP systems – voice over IP, while there are others who prefer to offer audit and recommendations.

The best consultant that you could choose should have experience in your area – for example, if you have a shop or a small market, look for a consultant that has worked with supermarkets or similar shops.


The References

You could ask for recommendations and referrals. A talk with your professional network would be able to produce a recommendation, especially if you give them your telecom needs. If someone has worked with someone that they can recommend, you will be let know.

Looking online can also prove to be successful in finding the right telecom consultant. Most of them have a website, so you can also look for reviews and testimonials from people who have actually used their services. You’ll see if they were satisfied or not and you will also see which one from your list has better reviews and better results.

You might also want to ask your local authorities if there were any complaints made against the telecom consultant that you’d like to hire. They definitely keep a list of those, and you could skip hiring someone that has had legal problems.

If you’d found someone interesting, ask them about their portfolio. They should be willing to give you this information so that you could personally talk to former clients.


The Fees

You need to know from the start how much money you are willing to invest in a telecom consultant. This will keep you grounded and it will prevent you from losing time with someone who is way out of your league – the price range should be within your budget.

installationThat budget should be reasonable – it is a specific service and if you can’t find someone willing to work for the budget that you have planned, then you might have made a mistake in evaluating the value of this service.

The consultant should accept to work on a project based fee or an hourly fee. It’s not something you need all the time, but if you can afford it, you can also make a long term contract with them – about one or two years – and if they are good, you will have the best of results.